Thank you for shopping with multanstore.pk. This policy explains how we process and deliver orders, including products that are imported from outside Pakistan.
Order Processing
We deliver to most areas across Pakistan through courier and logistics partners.
Estimated delivery time is generally 3–7 working days after dispatch. Remote areas may take longer.
Delivery times are estimates and may be affected by courier delays, weather, public holidays, security conditions, or other circumstances beyond our control.
Some products available on multanstore.pk are imported products and may require additional time for sourcing, international shipping, customs clearance, or local processing.
For such products, the estimated delivery time may be longer than our standard delivery timeframe. The applicable estimated delivery time will be communicated on the product page or during order processing where applicable.
Applicable delivery charges will be shown at checkout or communicated before your order is confirmed.
Additional shipping charges may apply for certain remote areas, oversized packages, or special delivery requirements.
Once your order has been dispatched, we may provide a tracking number or tracking information through WhatsApp, SMS, email, or another available communication method.
You can use the tracking information to check the progress of your shipment.
Imported products may be subject to customs clearance procedures and applicable government duties, taxes, or other charges.
Where any additional customs or government charges are applicable to your order, we will inform you where reasonably possible.
Customs clearance can sometimes cause delays that are outside our control.
Please make sure that your name, phone number, and delivery address are correct when placing your order.
If you receive a damaged, defective, wrong, or materially different product, please contact us within 7 days of delivery according to our Return, Refund & Exchange Policy.
If you have any questions about your order or delivery, please contact us:
WhatsApp: click to open whatsApp Support
Hours: Monday–Sunday, 10:00 AM–5:00 PM (PKT)
You can also contact us through our Contact Us page.