Here are answers to some of the most common questions about shopping at multanstore.pk.
Select the product you want, choose any available options such as size or color, add it to your cart, and proceed to checkout. Enter your correct contact and delivery information and complete the order.
Yes, Cash on Delivery (COD) is available for eligible orders and locations.
We may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has already been dispatched. You may refuse to take, on delivery.
We deliver to most areas across Pakistan through our courier and logistics partners.
Standard delivery generally takes around 3–7 working days after dispatch. Remote areas and certain imported products may require additional time.
Please see our Shipping & Delivery Policy for more information.
Some imported products may require additional time for sourcing, international shipping, customs clearance, or local processing. Any applicable estimated delivery information will be communicated where necessary.
Delivery charges depend on the order, location, product, and applicable shipping arrangements. The applicable charge will be shown or communicated before your order is confirmed.
We make reasonable efforts to provide accurate product images and descriptions. Minor differences in color, packaging, or appearance may occur due to manufacturing variations or differences in screens and lighting.
If the product is materially different from what was shown and described on our website, you may be eligible for a return according to our Return, Refund & Exchange Policy.
Where applicable, products may be checked before dispatch to help ensure they are in suitable condition.
Warranty availability depends on the individual product. If a product includes a warranty, the applicable warranty information will be mentioned on the product page or provided with the product.
No. Returns are not accepted simply because you changed your mind, no longer need the product, or do not like it.
Contact us within 7 days of receiving the order and provide your order number and details of the problem. Photos or a short video may be requested to help us assess the issue.
Contact us within 7 days of delivery. After reviewing the case, we may offer an exchange, replacement, or refund depending on the circumstances.
No. An unboxing video is not mandatory. However, photos or videos showing a damaged, defective, or incorrect product can help us assess your claim more quickly.
If the issue is confirmed to be our fault, we will provide a return shipping label, so you do not have to pay the return courier cost.
Once a refund is approved, it is processed within 5–7 working days.
For COD orders, refunds can be sent through Bank Transfer, JazzCash, or Easypaisa.
Some product categories are not eligible for return, including:
Please check our Return, Refund & Exchange Policy for complete details.
Your phone number is used to confirm your order, communicate with you about delivery, and provide customer support.
We take reasonable measures to protect customer information and do not sell your personal information.
For more information, please read our Privacy Policy.
If your question is not answered here, contact us:
Email: laatstorepk@gmail.com
WhatsApp: Click to getpp support
Hours: Monday–Sunday, 10:00 AM–5:00 PM (PKT)
You can also contact us through our Contact Us page.