Thank you for choosing and shopping with us. We appreciate your trust and want to make sure you have a smooth shopping experience.

If you receive a product that is damaged, defective, incorrect, or materially different from what was shown and described on our website, you may request an exchange, replacement, or refund, subject to the conditions below.

Longer Warranty Products

Warranty & Hassle-Free Support: At multanstore.pk, we offer carefully selected, authentic imported brand products for quality you can trust. All products come with a 7-day return period, while selected products include an extended warranty for extra peace of mind—simply keep your warranty card or multanstore.pk invoice for a smooth and hassle-free warranty claim.

7-Day Return & Exchange Window

You have 7 days on regular products from the date you receive your order and the return period will be increased on longer warranty period products. So, you can contact us about an eligible return, exchange, replacement, or refund according to product policy which is clearly mention on every product type.

For example, if your order is delivered on 1 December, you must contact us by 8 December for regular warranty products.

Return or exchange requests will not be accepted for:

• Change of mind
• Customer no longer needs the product
• Customer simply does not like the product
• Any reason unrelated to a product defect, incorrect item, or material difference from the website listing

Eligible Reasons for Return

We may accept a return request when:

• The product is broken, faulty, or damaged upon arrival.
• You received a different product from the one you ordered.
• You received a product that is materially different from the product shown and described on our website.
• You received a different size from the size ordered, where the size was clearly specified in the order and product listing.

A material difference means a significant difference in the product, model, specifications, size, or features compared with what was shown or described on our website. Minor variations in packaging, manufacturing, or appearance that do not materially affect the product are not considered a material difference.

Defective Products

If a product does not work when you receive it, please contact us within the 7-day return window.

We may ask you to provide a short video showing the problem so that we can understand and verify the issue.

An unboxing video is not mandatory, but photos or videos may help us assess the problem more quickly.

After reviewing the information and, where required, inspecting the returned product, we will determine whether the case qualifies for an exchange, replacement, or refund.

How to Start a Return

To request a return, exchange, replacement, or refund:

1. Contact us within 7 days of delivery.
2. Provide your order number and explain the problem.
3. A longer warranty period products comes with warranty card – You must have to provide warranty card.
4. Send photos or a short video if requested or if they help demonstrate the issue.
5. We will review the information and normally respond within 24–48 hours.
6. If your request is approved, we will provide instructions and, where applicable, a return shipping label.

The final resolution—exchange, replacement, or refund—will depend on the circumstances of the case, the product, and the information provided.

Return Packaging Requirements

Products approved for return must be sent back with their original packaging and included accessories.

The product should be returned in a condition that allows us to inspect it properly.

Returns may not be accepted if the original packaging or required accessories are missing.

Return Shipping

If the issue is confirmed to be our fault—for example, you received a wrong, damaged, defective, or materially different product—we will provide a return shipping label, and you will not have to pay the return courier cost.

For returns that are not covered by this policy, the customer is responsible for the applicable return shipping cost.

Refunds

If your case is approved for a refund:

• The refund will be processed within 5–7 working days after approval.
• For Cash on Delivery orders, the refund will be sent through Bank Transfer, JazzCash, or Easypaisa, using the payment details provided by the customer.
• We will contact you if additional information is required to process the refund.
• We will notify you when the refund has been processed.

For eligible cases where the issue is confirmed to be our fault, the original delivery charges may also be refunded.

Products Not Eligible for Return

Returns are not accepted for:

• Requests made after the 7-day return window.
• Warranty card is not with the longer warranty products.
• Products damaged because of misuse, rough handling, or improper use after delivery.
• Products returned without their original packaging or required accessories.
• Products that have been altered, modified, or damaged after delivery by the customer.

Product Categories Not Eligible for Return

The following categories are not eligible for return or exchange:

• Pet Supplies
• Skincare and Haircare Products
• Perfumes and Fragrances, including Deodorants
• Grocery Products
• Pest Control Products

Additional product-specific return restrictions may be mentioned on the individual product page where applicable.

Need Help?

If you have a question about a return, exchange, replacement, or refund, please contact us. We are here to help.

Email: laatstorepk@gmail.com
WhatsApp: clic whatsApp
Hours: Monday–Saturday, 10:00 AM–5:00 PM (PKT)

You can also contact us through our Contact Us page.